Refund and Cancellation Policy

1. What this covers

Zovii is run by Brixial Technologies Private Limited (CIN U62099RJ2023PTC091768). This policy covers Zovii Plus and paid extras (Connect packs, Boost and Priority Connect). It adds detail to section 5 of our Terms of Service; if the two ever differ, the Terms apply.

Paid features are on sale only when we offer them in the app or on our website. Prices are in Indian rupees and include GST. You see the price and what you get before you pay.

2. Bought in the app (App Store or Google Play)

Apple or Google charges you, under their terms. Plus renews automatically at the same price for the same length until you cancel.

• Cancel on iPhone: Settings → your name → Subscriptions → Zovii → Cancel Subscription.
• Cancel on Android: Play Store → your profile picture → Payments & subscriptions → Subscriptions → Zovii → Cancel.
• Cancel before the renewal date (Apple asks for at least 24 hours before). Plus keeps working until the end of the period you paid for, and you are not charged again.
• Deleting the app or your Zovii account does not cancel a store subscription. Cancel it in the store too.
• Refunds for App Store and Google Play purchases are decided by Apple or Google under their refund policies, and the money comes back from them. Ask Apple at reportaproblem.apple.com, or Google from your Google Play order history. We cannot refund store purchases ourselves.

3. Bought on our website (zovii.in, paid through Razorpay)

A website purchase is a one-time payment for the plan’s length (1 week, 1 month, 6 months or 12 months). It does not renew, so there is nothing to cancel: Plus simply ends when the days run out. Buying again adds the new days to any Plus you have left.

You get a full refund if:

• you were charged more than once for the same order;
• you were charged a different amount from the price shown at checkout; or
• you were charged but Plus did not start, and we could not fix it within 2 working days of you telling us.

Other requests, for example if you changed your mind: Plus starts as soon as you pay, so we don’t usually refund it. If you write to us within 7 days of paying, we will look at your request case by case.

Ask within 30 days of the payment. If money left your account but the payment failed, Razorpay or your bank usually returns it by itself within 5–7 working days; write to us if it doesn’t.

4. How to ask for a refund

Email [email protected] with the subject “Refund”. Include the Razorpay payment ID (it starts with “pay_” and is in the receipt Razorpay emails you) or the date and amount, the phone number of your Zovii account, and what went wrong. We reply within 2 working days.

5. When the money comes back

We start an approved refund within 5 working days. It goes back through Razorpay to the way you paid (UPI, card, net banking or wallet). Your bank then usually shows it within 5–7 working days; UPI is often faster.

6. What a refund changes

• A full refund of a website payment ends the Plus days that payment bought. Other purchases are not affected.
• A partial refund is a goodwill credit and does not change your Plus.
• If Apple or Google refunds a store purchase, what it bought ends: Plus stops, and Connects, Boosts or Priority Connects not yet used are removed.

7. Deleting your account, suspension and bans

• If you delete your account, we do not refund unused Plus time or extras. If you restore your account within 30 days, any Plus time still left comes back with it.
• If we suspend or ban your account for breaking our Terms or Community Guidelines, you lose access to Plus and extras and we do not refund them, except where the law requires.

8. Not happy with our answer?

Write to our Grievance Officer, Surya Prakash, at [email protected]. We acknowledge complaints within 24 hours and resolve them within 15 days (see Grievance Redressal). Nothing in this policy limits your rights under Indian consumer law.